Your Happiness Guarantee

Every item you order at IAME or one of IAME’s Partner Shops is printed for you by hand. That’s what distinguishes us from other e-commerce retailers. Returns aren’t put back on our warehouse shelves, as we can’t resell them. This is why we want to make sure you’re 100% content with your order. And if you should not be completely happy for any reason, just make use of our

30-day return guarantee

Simply return your product within 30 days of receipt. Whether it doesn’t fit you, suit you or it’s not what you expected – just send it back. You can choose from the following options:

  • Exchange for a new product
  • Exchange for a voucher to be redeemed towards your next order

Please follow the link in your delivery confirmation email.

We are unable to process items that are returned without prompting.

 

This is how you can avoid returns

    1. Receive a sample before placing a volume order

      When planning an order for you and your team, you may be unsure about what sizes, styles and colours to order. If you order e.g. one T-shirt to test the quality, we will accept the return and give you a voucher or a new product. This way, you’ll help protect the environment and save resources.

    2. Read the order confirmation email straight away

      Maybe you feel like changing the design. If this is the case, please follow the link in the confirmation email and cancel the order immediately before it goes to processing step. You can then go back to your order, change it and place it again.

    3. Calculate with a buffer period

      We’re quite fast, but we can make no guarantees. This may be due to reasons relating to product stock and delivery times. In case your order doesn’t arrive in time for a birthday, wedding anniversary or the farewell party of your colleague, this does unfortunately not constitute a reason for a return. If you need something super fast, please contact us before making the order.